000 00593pam a2200193a 44500
008 160408bc1999 xxu||||| |||| 00| 0 eng d
020 _a0333716817
082 _a658.4012
_bB659C
100 _aBotten,Neil
245 1 _aCOMPETITIVE STRATEGIES
_cFOR SERVICE ORGANISATIONS
260 _a
_bMacmillan Press, Houndmills
_cc1999
300 _axxi,327
650 _aService Industries -- Management
650 _aInternational Business Enterprises -- Management
650 _aInformation Technology -- Economic Aspects
700 _aMcmanus,John
964 _gCIRC
997 _aA136696 C
999 _c348050
_d348050