| 000 | 00565pam a2200205a 44500 | ||
|---|---|---|---|
| 008 | 160408b2000 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0072312211 | ||
| 082 |
_a658.8 _bZ37S2 |
||
| 100 | _aZeithaml,Valarie A. | ||
| 245 | 1 |
_aSERVICES MARKETING _cINTEGRATING CUSTOMER FOCUS ACROSS THE FIRM |
|
| 250 | _a2nd | ||
| 260 |
_a _bIrwin/Mcgraw-Hill, Boston _c2000 |
||
| 300 | _axviii,620 | ||
| 650 | _aService Industries -- Marketing | ||
| 650 | _aCustomer Service | ||
| 650 | _aMarketing | ||
| 700 | _aBitner,Mary Jo | ||
| 964 | _gCIRC | ||
| 997 | _aA147238 C | ||
| 999 |
_c347216 _d347216 |
||