| 000 | 00462pam a2200157a 44500 | ||
|---|---|---|---|
| 008 | 160408b2003 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0749439475 | ||
| 082 |
_a658.812 _bN443W |
||
| 100 | _aNewell,Frederick | ||
| 245 | 1 |
_aWHY CRM DOESN'T WORK _cHOW TO WIN BY LETTING CUSTOMERS MANAGE THE RELATIONSHIP |
|
| 260 |
_a _bKogan Page, London _c2003 |
||
| 300 | _axvii,263 | ||
| 650 | _aCustomer Relations -- Management | ||
| 964 | _gCIRC | ||
| 997 | _aA144474 C | ||
| 999 |
_c345089 _d345089 |
||