| 000 | 00471pam a2200169a 44500 | ||
|---|---|---|---|
| 008 | 160408bc2003 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1574443461 | ||
| 082 |
_a658.812 _bB625M |
||
| 100 | _aBlumberg,D F | ||
| 245 | 1 | _aMANAGING HIGH-TECH SERVICES USING A CRM STRATEGY | |
| 260 |
_a _bSt. Lucie Press, Boca Raton _cc2003 |
||
| 300 | _axv,357 | ||
| 650 | _aCustomer Serives -- Management | ||
| 650 | _aStrategic Planning | ||
| 964 | _gCIRC | ||
| 997 | _aA142752 C | ||
| 999 |
_c341363 _d341363 |
||