| 000 | 00433pam a2200157a 44500 | ||
|---|---|---|---|
| 008 | 160408b1999 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a076199372X | ||
| 082 |
_a658.8120954 _bB18C |
||
| 100 | _aBalachandran,S. | ||
| 245 | 1 | _aCUSTOMER - DRIVEN SERVICE MANAGEMENT | |
| 260 |
_a _bResponse Books, New Delhi _c1999 |
||
| 300 | _a333 | ||
| 650 | _aCustomer Services -- India -- Management | ||
| 964 | _gCIRC | ||
| 997 | _aA136507 C | ||
| 999 |
_c340658 _d340658 |
||