| 000 | 00522pam a2200169a 44500 | ||
|---|---|---|---|
| 008 | 160408b1994 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0844234540 | ||
| 082 |
_a658.812 _bD952A |
||
| 100 | _aDutka,Alan | ||
| 245 | 1 |
_aAMA HANDBOOK FOR CUSTOMER SATISFACTION _cA COMPLETE GUIDE TO RESEARCH , PLANNING & IMPLEMENTATION |
|
| 260 |
_a _bNtc Business Books, Chicago _c1994 |
||
| 300 | _aviii,231 | ||
| 650 | _aConsumer -- Research | ||
| 650 | _aConsumer Satisfaction -- Research | ||
| 964 | _gCIRC | ||
| 997 | _aA135993 C | ||
| 999 |
_c340165 _d340165 |
||