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| 100 | _aStanley A Brown | ||
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_aCUSTOMER RELATIONSHIP MANAGEMENT _cA STRATEGIC IMPERATIVE IN THE WORLD OF E-BUSINESS |
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_a _bJohns Hopkins, America _cc2000 |
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| 300 | _axxviii,345 | ||
| 650 | _aCustomer Relations -- Management | ||
| 700 | _aBrown,Stanley A | ||
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