000 00474pam a2200181a 44500
008 160408bc2001 xxu||||| |||| 00| 0 eng d
020 _a0077097483
082 _a658.8
_bP182P3
100 _aPalmer,Adrian
245 1 _aPRINCIPLES OF SERVICES MARKETING
250 _a3rd
260 _a
_bMcgraw-Hill, London
_cc2001
300 _axvi,516
650 _aMarketing -- Management
650 _aService Industries -- Marketing
964 _gCIRC
997 _aA137822 C
999 _c337802
_d337802