| 000 | 00577pam a2200193a 44500 | ||
|---|---|---|---|
| 008 | 160408b2000 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780566081941 | ||
| 082 |
_a658.812 _bH554H2 |
||
| 100 | _aHill,Nigel | ||
| 245 | 1 | _aHANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT | |
| 250 | _a2nd | ||
| 260 |
_a _bGower, Aldershot _c2000 |
||
| 300 | _axii,290 | ||
| 650 | _aConsumer Satisfaction -- Evaluation -- Handbook, Manuals, Etc | ||
| 650 | _aMarketing Research -- Handbook, Manuals, Etc | ||
| 700 | _aAlexander,Jim | ||
| 964 | _gCIRC | ||
| 997 | _aA137067 C | ||
| 999 |
_c336744 _d336744 |
||