000 00410pam a2200169a 44500
008 160408b1995 xxu||||| |||| 00| 0 eng d
020 _a8173713154
082 _a658.8342
_bF844C
100 _aFrances
245 1 _aCUSTOMER CARE
260 _a
_bUniversities Press, Hyderabad
_c1995
300 _a80
440 _aManagement Shapers
_v
700 _aBee,Roland
964 _gCIRC
997 _aA134012 C
999 _c336466
_d336466