000 00409pam a2200157a 44500
008 160408bc2000 xxu||||| |||| 00| 0 eng d
020 _a0749432365
082 _a658.812
_bC773C3
100 _aCook,Sarah
245 1 _aCUSTOMER CARE
_cHOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS
250 _a3rd
260 _a
_bKogan Page, London
_cc2000
300 _aviii,215
964 _gCIRC
997 _aA133544 C
999 _c335765
_d335765