| 000 | 00539pam a2200181a 44500 | ||
|---|---|---|---|
| 008 | 160408b1999 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0761993061 | ||
| 082 |
_a658.4013 _bM969M |
||
| 100 | _aMurthy,D. B. N. | ||
| 245 | 1 |
_aMANAGING QUALITY _cA PRACTICAL GUIDE TO CUSTOMER SATISFACTION |
|
| 260 |
_a _bResponse Books, New Delhi _c1999 |
||
| 300 | _a226 | ||
| 500 | _aIncludes Bibliographical References And Index | ||
| 650 | _aTotal Quality Management | ||
| 650 | _aConsumer Satisfaction | ||
| 964 | _gCIRC | ||
| 997 | _aA128140 C | ||
| 999 |
_c331963 _d331963 |
||