000 00509pam a2200169a 44500
008 160408b1997 xxu||||| |||| 00| 0 eng d
020 _a1563271753
082 _a658.562
_bM552D
100 _aMerrill,Peter
245 1 _aDO IT RIGHT THE SECOND TIME
_cBENCHMARKING BEST PRACTICES IN THE QUALITY CHANGE PROCESS
260 _a
_bProductivity Press, Portland
_c1997
300 _axx,268
650 _aBenchmarking(Management)
650 _aTotal Quality Management
964 _gCIRC
997 _aA127246 C
999 _c331394
_d331394