000			00670pam a2200181a 44500
008			160408b1994 xxu||||| |||| 00| 0 eng d
020			_a0074630385
040			_aIIT, Kanpur
082			_a004.0685 _bB731i
100			_aBraithwaite, Timothy
245	1		_aInformation service excellence through TQM _bbuilding partnerships for business process reengineering and continuous improvement _cTimothy Braithwaite
260			_aNew Delhi _bTata Mcgraw-Hill _c1994
300			_axxi, 145p.
650			_aTotal Quality Management
650			_aManagement Information Systems
650			_aInformation Resources Management
997			_aA125160 C
999			_c329759 _d329759