| 000 | 00716pam a2200205a 44500 | ||
|---|---|---|---|
| 008 | 160408bc1995 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0471960667 | ||
| 082 |
_a658 _bUN2G |
||
| 100 | _aWilliam J. Glynn,James G. Barnes | ||
| 245 | 1 |
_aUNDERSTANDING SERVICES MANAGEMENT _cINTEGRATING MARKETING, ORGANISATIONAL BEHAVIOUR, OPERATIONS AND HUMAN RESOURCE MANAGEMENT |
|
| 260 |
_a _bJohn Wiley, Chichester _cc1995 |
||
| 300 | _axxvi,485 | ||
| 500 | _aIncludes Bibliogrphical References And Index | ||
| 650 | _aService Industries -- Management | ||
| 650 | _aCustomer Services -- Management | ||
| 650 | _aServices Industries -- Marketing | ||
| 700 | _aBarnes,James G. | ||
| 964 | _gCIRC | ||
| 997 | _aA124781 C | ||
| 999 |
_c329253 _d329253 |
||