000			00562pam a2200205a 44500
008			160408b1995 xxu||||| |||| 00| 0 eng d
020			_a0875845703
082			_a658.812 _bSC57W
100			_aSchneider,Benjamin
245	1		_aWINNING THE SERVICE GAME
260			_a _bHarvard Business School Pr., Boston _c1995
300			_axi,295
500			_aIncludes Index
650			_aCustomer Service--Management
650			_aEmployees--Training Of
650			_aIncentives In Industry
700			_aBowen,David E.
964			_gCIRC
997			_aA121794 C
999			_c325392 _d325392