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1.
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SERVICE MANAGEMENT EFFECTIVENESS
by Bowen, David | Cummings, Thomas G. Material type:  Book Description: xxviii,414.Publisher: San Francisco Jossey-Bass Pub. c1990Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 B675s] (1).
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2.
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QUEUEING METHODS
by Hall, Radolph W. Material type: Book Description: xvi,476.Publisher: Englewood Cliffs Prentice-Hall c1991Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4034 H146q] (1).
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3.
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UNDERSTANDING SERVICES MANAGEMENT
by William J. Glynn,James G. Barnes | Barnes,James G. Material type: Book Description: xxvi,485.Publisher: John Wiley, Chichester c1995Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 UN2G] (1).
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4.
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MANAGING QUALITY IN THE SERVICE SECTOR
by Asher,Mike. Material type: Book; Format:
print
; Literary form:
not fiction
Description: 222.Publisher: Kogan Page, London 1996Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.5 AS35M] (1).
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5.
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SERVICE MANAGEMENT AND OPERATIONS
by Haksever,Cengiz,Render,Barry | Russell,Roberta S. Edition: 2ndMaterial type: Book Description: xx,584.Publisher: Prentice Hall, New Jersey c2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 SE69] (1).
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6.
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SEVEN SECRETS OF SERVICE STRATEGY
by Horovitz,Jacques. Material type: Book; Format:
print
; Literary form:
not fiction
Description: ix,140.Publisher: Prentice Hall, Harlow 2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 H785S] (1).
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7.
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CASES IN MANUFACTURING AND SERVICE SYSTEMS MANAGEMENT
by Mabert,Vincent A. Material type: Book; Format:
print
; Literary form:
not fiction
Description: x,294.Publisher: Prentice Hall, New Jersey 1991Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 M113C] (1).
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8.
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PLANT AND SERVICE TOURS IN OPERATIONS MANAGEMENT
by Schmenner,Roger W. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,254.Publisher: Pearson Education ( Singapore ) Pte. Ltd., Delhi 2003Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.5 SCH47P5] (1).
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9.
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TRANSACTIONAL SIX SIGMA AND LEAN SERVICING
by Ehrlich,Betsi Harris. Material type: Book; Format:
print
; Literary form:
not fiction
Description: 271.Publisher: St. Lucie Press, Boca Raton 2002Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4013 EN89T] (1).
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10.
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SERVICE OPERATIONS MANAGEMENT
by Murdick,Robert G.,Render,Barry | Russell,Roberta S. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xii,596.Publisher: Prentice Hall, New Jersey 1990Availability: No items available Checked out (1).
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11.
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S-BUSINESS
by Alexander,James A | Hordes,Mark W. Material type: Book; Format:
print
; Literary form:
not fiction
Description: 251.Publisher: Select Books Inc., New Yark 2003Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4012 AL26S] (1).
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12.
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COMPETITIVE STRATEGIES
by Botten,Neil | Mcmanus,John. Material type: Book Description: xxi,327.Publisher: Macmillan Press, Houndmills c1999Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4012 B659C] (1).
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13.
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SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 4thMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xx,587.Publisher: Mcgraw-Hill, New York 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S4] (1).
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14.
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SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 4thMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xx,587.Publisher: Mcgraw-Hill, New York 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S4] (1). Checked out (1).
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15.
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SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 5thMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,605.Publisher: Mcgraw-Hill, Boston 2006Availability: No items available Checked out (1).
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16.
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SERVICE MANAGEMENT
by Fitzsimmons,James A | Fitzsimmons,Mona J. Edition: 5thMaterial type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,605.Publisher: Mcgraw-Hill, Boston 2006Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 F584S5] (1).
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17.
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Service design and delivery
by | Macintyre,Mairi, Ed. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xxii, 169p.Publisher: New York Springer 2011Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 Se69] (1).
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