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Welcome to P K Kelkar Library, Online Public Access Catalogue (OPAC)

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1.
DESIGN AND OPERATION OF CUSTOMER SERVICE SYSTEMS

by Bender, Paul S.

Material type: book Book; Format: print ; Literary form: not fiction Description: 211.Publisher: New York Amocom 1976Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 B433d] (1).

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2.
WINNING THE SERVICE GAME

by Schneider,Benjamin | Bowen,David E.

Material type: book Book; Format: print ; Literary form: not fiction Description: xi,295.Publisher: Harvard Business School Pr., Boston 1995Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 SC57W] (1).

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3.
SERVICE MARKETING

by Rust,Ronald D., Zahorik,Anthony J | Keiningham,Timothy L.

Material type: book Book Description: xx,508.Publisher: Harper Collins College Pub., New York c1996Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 R927S] (1).

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4.
INNOVATORS DILEMMA

by Christensen,Clayton M.

Material type: book Book; Format: print ; Literary form: not fiction Description: xxiv,225.Publisher: Harvard Business School Pr., Boston 1997Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 C462I] (1).

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5.
E-SERVICE

by Tschohl,John.

Material type: book Book; Format: print ; Literary form: not fiction Description: xii,199.Publisher: Pentagon Press,New Delhi 2001Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.84 T786E] (1).

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6.
CUSTOMER BONDING

by Cross,Richard,Smith,Janet.

Material type: book Book; Format: print ; Literary form: not fiction Description: xix,254.Publisher: Ntc Business Books,New York 1995Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: 658.812 C884C] (1).

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7.
SERVICES MARKETING

by Zeithaml,Valarie A | Bitner,Mary Jo.

Edition: 2ndMaterial type: book Book; Format: print ; Literary form: not fiction Description: xviii,620.Publisher: Irwin/Mcgraw-Hill, Boston 2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 Z37S2] (1).

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8.
THE NORDSTROM WAY

by Spector,Robert | Mccarthy,Patrick D.

Material type: book Book; Format: print ; Literary form: not fiction Description: xii,244.Publisher: John Wiley, New York 1995Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 SP31N] (1).

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9.
DELIVERING QUALITY SERVICE

by Zeithaml,Valarie A,Parasuraman,A | Berry,Leonard L.

Material type: book Book; Format: print ; Literary form: not fiction Description: xii,226.Publisher: Free Press, New York 1990Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 Z34D] (1).

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10.
THE NEON SIGNS OF SERVICE

by Stiel,Holly.

Material type: book Book; Format: print ; Literary form: not fiction Description: 153.Publisher: Tata Mcgraw-Hill Publishing Co. Ltd., New Delhi 2002Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 ST52N] (1).

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11.
Service is my business

by Rotary International.

Description: 140p.Publisher: Evanston Rotary International 1972Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 174.4 R74s] (1).

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