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1.
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DESIGN AND OPERATION OF CUSTOMER SERVICE SYSTEMS
by Bender, Paul S. Material type:  Book; Format:
print
; Literary form:
not fiction
Description: 211.Publisher: New York Amocom 1976Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 B433d] (1).
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2.
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BUSINESS @ THE SPEED OF STUPID.
by Burke,Dan | Morrison,Alan. Material type: Book; Format:
print
; Literary form:
not fiction
Description: viii,248.Publisher: Perseus Books, Cambridge 2001Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 B918B] (1).
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3.
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HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT
by Burnett,Ken. Material type: Book Description: xix,401.Publisher: Pearson Education ( Singapore ) Pte. Ltd., Delhi c2001Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 B934h] (1).
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4.
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CUSTOMER RELATIONSHIP MANAGEMENT
by Stanley A Brown | Brown,Stanley A. Material type: Book Description: xxviii,345.Publisher: Johns Hopkins, America c2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 C968] (1).
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5.
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CUSTOMER RELATIONSHIP MANAGEMENT
: the ultimate guide to the efficient use of CRM
by B.V., SCN Education [ed.]. Edition: 1Material type: Book; Format:
print
; Literary form:
not fiction
Description: 406p.Publisher: Braunschweig Vieweg & Sons 2001Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 C969] (1).
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6.
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NET GAIN
by Hagel,John | Armstrong,Arthur G. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xv,239.Publisher: Harvard Business School Pr., Boston 1997Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.800285467 H12N] (1).
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7.
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ESSENTIAL GUIDE TO KNOWLEDGE MANAGEMENT
by Tiwana,Amrit. Material type: Book Description: xxiv,315.Publisher: Pearson Education ( Singapore ) Pte. Ltd., Delhi c2001Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4038 T543E] (1).
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8.
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CRM HANDBOOK
by Dyche,Jill. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xxiv,307.Publisher: Pearson Education ( Singapore ) Pte. Ltd., Delhi 2002Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 D983C] (1).
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9.
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ASHOK DESAI SUBSCRIBES TO BHARAT TODAY (A)
by Gupta,Nirnal K. Material type: Book Description: 4.Publisher: Indian Institute Of Management, Ahmedabad c1999Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: 658.812 G959A] (1).
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10.
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ASHOK DESAI SUBSCRIBES TO BHARAT TODAY (B)
by Gupta,Nirmal K. Material type: Book Description: 1.Publisher: Indian Institute Of Management, Ahmedabad c1999Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: 658.812 G959AD] (1).
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11.
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GOWER HANDBOOK OF CUSTOMER SERVICE
by Peter Murley,No | Murley,Peter. Material type: Book Description: xxxiv,611.Publisher: Gower, Aldershot c1997Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 G748M] (1).
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12.
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ONLINE CUSTOMER CARE
by Cusack,Michael. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,265.Publisher: Asqc Quality Press, Milwankee 1998Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 C951O] (1).
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13.
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WHY CRM DOESN'T WORK
by Newell,Frederick. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xvii,263.Publisher: Kogan Page, London 2003Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 N443W] (1).
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14.
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MANAGING CUSTOMER RELATIONSHIPS ON THE INTERNET
by Lindstrand,Angelika,Johanson,Jan | Sharma,Dharma Deo. Material type: Book; Format:
print
; Literary form:
not fiction
Description: x,307.Publisher: Elsevier, Amsterdam 2006Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 M311] (1).
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15.
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CUSTOMER BONDING
by Cross,Richard,Smith,Janet. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xix,254.Publisher: Ntc Business Books,New York 1995Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: 658.812 C884C] (1).
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16.
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H-CRM
by Das,Kallol. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xix,224.Publisher: Viva Books Pvt. Ltd., New Delhi 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 D26H] (1).
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17.
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BUILDING CUSTOMER LOYALTY
by Linton,Ian. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xvi,208.Publisher: Universities Press (India)Ltd., Hyderbad 1993Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 L658B] (1).
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18.
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BUSINESS COMMUNICATION AND CUSTOMER RELATIONS
by Madhukar,R K. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xviii,247.Publisher: Vikas Publishing House Pvt. Ltd., New Delhi 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 M264B] (1).
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19.
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CREATING CUSTOMER DELIGHT
by Seth,Rakesh | Seth,Kirti. Material type: Book; Format:
print
; Literary form:
not fiction
Description: 154.Publisher: Response Books, New Delhi 2005Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 SE75C] (1).
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20.
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EMOTION MARKETING
by Robinette,Scott | Brand,Claire. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xvii,247.Publisher: Tata Mcgraw-Hill Publishing Co. Ltd., New Delhi 2001Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 R552E] (1).
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