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Welcome to P K Kelkar Library, Online Public Access Catalogue (OPAC)

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1.
ANALYSIS OF CUSTOMER SATISFACTION DATA

by Allen,Derek R | Rao,T R.

Material type: book Book Description: xvii,243.Publisher: Asqc Quality Press, Milwankee c2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 AL53A] (1).

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2.
CUSTOMER SATISFACTION MEASUREMENT SIMPLIFIED

by Vavra,Terry G.

Material type: book Book Description: xx,307.Publisher: Asqc Quality Press, Milwankee c2002Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.562 V47C] (1).

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