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Welcome to P K Kelkar Library, Online Public Access Catalogue (OPAC)

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1.
MANAGEMENT AUDITS FOR EXCELLENCE

by Talley,Dorsey J.

Material type: book Book Description: ix,179.Publisher: Asqc Quality Press, Milwankee c1988Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: 658.5 T145M] (1).

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2.
LINKING QUALITY TO PROFITS

by Atkinson,Hawley, Hamburg,John | Ittner,Christopher.

Material type: book Book Description: xvi,405.Publisher: Asqc Quality Press, Milwankee c1994Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.562 AT55L] (1).

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3.
HISTORY OF MANAGING FOR QUALITY

by J. M. Juran | Juran,J. M.

Material type: book Book Description: xv,688.Publisher: Asqc Quality Press, Milwankee c1995Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.562 H626J] (1).

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4.
QUALITY AUDIT HANDBOOK

by Smith,Janice L.

Material type: book Book Description: xxi,218.Publisher: Asqc Quality Press, Milwankee c1997Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 657.45 SM61Q] (1).

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5.
POWER OF IT; MAXIMIZING YOUR TECHNOLOGY INVESTMENTS

by Braithwaite,Timothy.

Material type: book Book; Format: print ; Literary form: not fiction Description: xi,150.Publisher: Asqc Quality Press, Milwankee 1996Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4038 B731P] (1).

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6.
ANALYSIS OF CUSTOMER SATISFACTION DATA

by Allen,Derek R | Rao,T R.

Material type: book Book Description: xvii,243.Publisher: Asqc Quality Press, Milwankee c2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 AL53A] (1).

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7.
ONLINE CUSTOMER CARE

by Cusack,Michael.

Material type: book Book; Format: print ; Literary form: not fiction Description: xiv,265.Publisher: Asqc Quality Press, Milwankee 1998Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 C951O] (1).

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8.
CUSTOMER SATISFACTION MEASUREMENT SIMPLIFIED

by Vavra,Terry G.

Material type: book Book Description: xx,307.Publisher: Asqc Quality Press, Milwankee c2002Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.562 V47C] (1).

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