SERVICE PRODUCTIVITY MANAGEMENT
By: Sherman,H. David.
Contributor(s): Zhu,Joe.
Material type:
BookPublisher: Springer Science+Business Media Inc., New York 2006Description: xxii,328.ISBN: 0387332111.Subject(s): Service Industries -- Evaluation | Data Envelopment Analysis | Public Administration -- EvaluationDDC classification: 658.5036 | SH55S
| Item type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
|
PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.5036 SH55S (Browse shelf) | Book Request | Available | A156170 |
Total holds: 0
With Cd-Rom, Includes Deafrontier Software
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