Welcome to P K Kelkar Library, Online Public Access Catalogue (OPAC)

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1. Service systems implementation

by Demirkan, Haluk [ed.] | Spohrer, James C [ed.] | Krishna, Vikas [ed.].

Material type: book Book; Format: print ; Literary form: not fiction Description: xxvi, 307p.Publisher: New York Springer 2011Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 004.622 Se69] (1).

2. Service design and delivery

by | Macintyre,Mairi, Ed.

Material type: book Book; Format: print ; Literary form: not fiction Description: xxii, 169p.Publisher: New York Springer 2011Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658 Se69] (1).

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