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Welcome to P K Kelkar Library, Online Public Access Catalogue (OPAC)

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1.
WINNING THE SERVICE GAME

by Schneider,Benjamin | Bowen,David E.

Material type: book Book; Format: print ; Literary form: not fiction Description: xi,295.Publisher: Harvard Business School Pr., Boston 1995Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 SC57W] (1).

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2.
SERVICE QUALITY

by Schneider,Benjamin | White,Susan S.

Material type: book Book; Format: print ; Literary form: not fiction Description: xiii,185.Publisher: Sage Publications, Thousand Oaks 2004Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 SCH58S] (1).

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