PKK Library catalog › Results of search for 'au:"Zeithaml,Valarie A."'

	1.	SERVICES MARKETING by Zeithaml,Valarie A \| Bitner,Mary Jo. Edition: 2ndMaterial type: Book; Format: print ; Literary form: not fiction Description: xviii,620.Publisher: Irwin/Mcgraw-Hill, Boston 2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 Z37S2] (1). Place hold Add to cart (remove)
	2.	DELIVERING QUALITY SERVICE by Zeithaml,Valarie A,Parasuraman,A \| Berry,Leonard L. Material type: Book; Format: print ; Literary form: not fiction Description: xii,226.Publisher: Free Press, New York 1990Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 Z34D] (1). Place hold Add to cart (remove)

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