PKK Library catalog › Results of search for 'au:"Vavra,Terry G"'

	1.	CUSTOMER SATISFACTION MEASUREMENT SIMPLIFIED by Vavra,Terry G. Material type: Book Description: xx,307.Publisher: Asqc Quality Press, Milwankee c2002Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.562 V47C] (1). Place hold Add to cart (remove)
	2.	Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001 :2000 certification by Vavra, Terry G. Material type: Visual material Publisher: Terry G Vavra 2002Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: A135992 A1.3] (1). Add to cart (remove)

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