THE SERVICE PROFIT CHAIN
By: Heskett,James L.,Sasser,W. Earl.
Contributor(s): Schlesinger,Leonard A.
Material type: BookPublisher: Free Press, New York 1997Description: xvii,300.ISBN: 0684832569.Subject(s): Customer Services | Customer Satisfaction | Employ LoyaltyDDC classification: 658.812 | H461SItem type | Current location | Collection | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
Books | PK Kelkar Library, IIT Kanpur | General Stacks | 658.812 H461S (Browse shelf) | Available | A147237 |
Total holds: 0
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