WINNING THE SERVICE GAME
By: Schneider,Benjamin.
Contributor(s): Bowen,David E.
Material type: BookPublisher: Harvard Business School Pr., Boston 1995Description: xi,295.ISBN: 0875845703.Subject(s): Customer Service--Management | Employees--Training Of | Incentives In IndustryDDC classification: 658.812 | SC57WItem type | Current location | Collection | Call number | url | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|---|
Books | PK Kelkar Library, IIT Kanpur | COMPACT STORAGE (BASEMENT) | 658.812 SC57W (Browse shelf) | Book Request | Available | A121794 |
Total holds: 0
Includes Index
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