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Welcome to P K Kelkar Library, Online Public Access Catalogue (OPAC)

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1.
DELIVERING QUALITY SERVICE

by Zeithaml,Valarie A,Parasuraman,A | Berry,Leonard L.

Material type: book Book; Format: print ; Literary form: not fiction Description: xii,226.Publisher: Free Press, New York 1990Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 Z34D] (1).

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2.
DISCOVERING THE SOUL OF SERVICE

by Berry,Leonard L.

Material type: book Book; Format: print ; Literary form: not fiction Description: xiv,269.Publisher: Free Press, New York 1999Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 B459D] (1).

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