Welcome to P K Kelkar Library, Online Public Access Catalogue (OPAC)

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1. SERVICES MARKETING

by Baron,Steve | Harris,Kim.

Edition: 2ndMaterial type: book Book; Format: print ; Literary form: not fiction Description: xv,291.Publisher: Palgrave, Hampshire 2003Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 B268S2] (1).

2. Service marketing [4 vol.]

by | Baron, Steve, Ed.

Material type: book Book; Format: print ; Literary form: not fiction Description: 4 v.(xlv,345p, vi,430p, vi,407p, vi,435p).Publisher: Los Angles Sage 2010Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 Se69] (4).

3. Relationship marketing : a consumer experience approach

by Baron, Steve | Conway, Tony.

Material type: book Book; Format: print ; Literary form: not fiction Description: viii, 202p.Publisher: Los Angeles Sage 2010Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 B268r] (1).

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