PKK Library catalog › Results of search for 'su:{Customer services.}'

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	21.	The nordstrom way to customer service excellence by Spector, R \| Mccarthy, P. Material type: Book; Format: print ; Literary form: not fiction Description: xviii, 270p.Publisher: New Jersy John Wiley & Sons 2005Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 Sp31o] (1). Place hold Add to cart (remove)
	22.	Service-ability : create a customer centric culture and gain competitive advantage by Robson, Kevin. Material type: Book; Format: print ; Literary form: not fiction Description: xvi, 261p.Publisher: New Jersey John Wiley & Sons 2013Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 R576s] (1). Place hold Add to cart (remove)
	23.	Services marketing : people, technology, strategy by Wirtz, Jochen \| Lovelock, Christopher \| Chatterjee, Jayanta. Edition: 8th ed.Material type: Book; Format: print ; Literary form: not fiction Description: xxii, 817p.Publisher: Noida Pearson 2018Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: 658.8 W74s8] (1). Add to cart (remove)
	24.	An anthropology of services : : toward a practice approach to designing services / by Blomberg, Jeanette [author.] \| Darrah, Chuck [author.]. Material type: Book; Format: available online ; Literary form: not fiction ; Audience: Specialized; Description: 1 PDF (xvii, 97 pages) : illustrations.Publisher: San Rafael, California (1537 Fourth Street, San Rafael, CA 94901 USA) : Morgan & Claypool, 2015.Online access: Abstract with links to resource Availability: Items available for loan: PK Kelkar Library, IIT Kanpur (1). Place hold Add to cart (remove)
	25.	Designing for service : key issues and new directions by Sangiorgi, Daniela [ed.] \| Prendiville, Alison [ed.]. Description: xxii, 258p.Publisher: London Bloomsbury Visual Arts 2017Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4063 D46] (1). Place hold Add to cart (remove)

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