Welcome to P K Kelkar Library, Online Public Access Catalogue (OPAC)

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1. BUILDING CUSTOMER LOYALTY

by Linton,Ian.

Material type: book Book; Format: print ; Literary form: not fiction Description: xvi,208.Publisher: Universities Press (India)Ltd., Hyderbad 1993Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 L658B] (1).

2. The four factors of trust : how organizations can earn lifelong loyalty

by Reichheld, Ashley | Dunlop, Amelia.

Description: 288p.Publisher: Hoboken Wiley 2023Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.8 R271f] (1).

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