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1.
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MANAGEMENT AUDITS FOR EXCELLENCE
by Talley,Dorsey J. Material type:  Book Description: ix,179.Publisher: Asqc Quality Press, Milwankee c1988Availability: Items available for reference: PK Kelkar Library, IIT Kanpur [Call number: 658.5 T145M] (1).
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2.
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QUALITY FUNCTION DEPLOPMENT
by Bossert, James L. Material type: Book Description: xi,127.Publisher: Milwaukee Asqc Quality Press c1991Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.562 B654q] (1).
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3.
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LINKING QUALITY TO PROFITS
by Atkinson,Hawley, Hamburg,John | Ittner,Christopher. Material type: Book Description: xvi,405.Publisher: Asqc Quality Press, Milwankee c1994Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.562 AT55L] (1).
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4.
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HISTORY OF MANAGING FOR QUALITY
by J. M. Juran | Juran,J. M. Material type: Book Description: xv,688.Publisher: Asqc Quality Press, Milwankee c1995Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.562 H626J] (1).
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5.
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QUALITY AUDIT HANDBOOK
by Smith,Janice L. Material type: Book Description: xxi,218.Publisher: Asqc Quality Press, Milwankee c1997Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 657.45 SM61Q] (1).
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6.
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POWER OF IT; MAXIMIZING YOUR TECHNOLOGY INVESTMENTS
by Braithwaite,Timothy. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xi,150.Publisher: Asqc Quality Press, Milwankee 1996Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.4038 B731P] (1).
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7.
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ANALYSIS OF CUSTOMER SATISFACTION DATA
by Allen,Derek R | Rao,T R. Material type: Book Description: xvii,243.Publisher: Asqc Quality Press, Milwankee c2000Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 AL53A] (1).
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8.
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ONLINE CUSTOMER CARE
by Cusack,Michael. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xiv,265.Publisher: Asqc Quality Press, Milwankee 1998Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.812 C951O] (1).
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9.
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CUSTOMER SATISFACTION MEASUREMENT SIMPLIFIED
by Vavra,Terry G. Material type: Book Description: xx,307.Publisher: Asqc Quality Press, Milwankee c2002Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.562 V47C] (1).
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10.
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ISO 9000
: preparing for registration
by Lamprecht , James L. Material type: Book; Format:
print
; Literary form:
not fiction
Description: xvii, 241p.Publisher: Milwaukee Asqc Quality Press 1992Availability: Items available for loan: PK Kelkar Library, IIT Kanpur [Call number: 658.562 L195i] (1).
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