PKK Library Search for 'su:{Customer services.}'

UNDERSTANDING SERVICES MANAGEMENT

By William J. Glynn,James G. Barnes. John Wiley, Chichester 1995 . xxvi,485 , Includes Bibliogrphical References And Index 0471960667

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NEW PUBLIC SECTOR MARKETING

By Chapman,David, Cowdell,Theo. Financial Times Pitman,New Delhi 1998 . x,390 , Includes Indexes 0273623478

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UNDERSTANDING CUSTOMER VALUES AND SATISFACTION

By Woodruff,Robert. Infrinity Books, New Delhi 2000 . xvii,338 , Includes Bibliographical References And Index 8187233184

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INVENTED HERE

By Victor,Bart. Harvard University Press, Boston 1998 . xiv,253 9780875847986

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SEVEN SECRETS OF SERVICE STRATEGY

By Horovitz,Jacques. Prentice Hall, Harlow 2000 . ix,140 0273635778

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CUSTOMER - DRIVEN SERVICE MANAGEMENT

By Balachandran,S.. Response Books, New Delhi 1999 . 333 076199372X

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MODI XEROX AND XEL MARKETING

By Gupta,Nirmal K.. Indian Institute Of Management, Ahmedabad 1999 . 6

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MODI XEROX AND XEL MARKETING

By Gupta,Nirmal K.. Indian Institute Of Management, Ahmedabad 1999 . 5

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GOWER HANDBOOK OF CUSTOMER SERVICE

By Peter Murley,No. Gower, Aldershot 1997 . xxxiv,611 , Includes Index 0566076888

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CALL CENTRES AND HUMAN RESOURCE MANAGEMENT

By Deery,Stephen. Palgrave Macmillan, New York 2004 . xi,295 1403913048

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SERVICE QUALITY

By Schneider,Benjamin. Sage Publications, Thousand Oaks 2004 . xiii,185 0761921478

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DISCOVERING THE SOUL OF SERVICE

By Berry,Leonard L.. Free Press, New York 1999 . xiv,269 0684845113

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THE SERVICE PROFIT CHAIN

By Heskett,James L.,Sasser,W. Earl. Free Press, New York 1997 . xvii,300 0684832569

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CUSTOMER-DRIVEN SERVICES MANAGEMENT

By Balachandran,S.. Response Books, New Delhi 2004 . 304 8178293897

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BUILDING CUSTOMER LOYALTY

By Linton,Ian. Universities Press (India)Ltd., Hyderbad 1993 . xvi,208 8173712166

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CUSTOMER-DRIVEN SERVICES MANAGEMENT

By Balachandran,S.. Response Books, New Delhi 2004 . 304 8178293897

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SUPPLY CHAIN MANAGEMENT ON DEMAND

By An,Chae. Springer-Verlag,Berlin 2005 . xviii,331 3540244239

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RELATIONSHIP MARKETING

Springer-Verlag, Berlin 2000 . xvii,459 3540669426

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SERVICE LEADERSHIP

By Gronfeldt,Svafa. Sage Publications, Thousand Oaks 2006 . xiii,319 1412913756

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SERVICES MARKETING MANAGEMENT

By Kasper,Hans,Helsdingen, Piet Van. John Wiley And Sons Ltd.,Chichester 2006 . xviii,554 0470091169

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The nordstrom way to customer service excellence

By Spector, R.. New Jersy John Wiley & Sons 2005 . xviii, 270p. 0471702862

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Service-ability

By Robson, Kevin. New Jersey John Wiley & Sons 2013 . xvi, 261p 9781118345566

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Services marketing

By Wirtz, Jochen. Noida Pearson 2018 . xxii, 817p 9789332587687

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An anthropology of services :

By Blomberg, Jeanette.,. . 1 PDF (xvii, 97 pages) : , Part of: Synthesis digital library of engineering and computer science. 9781608452026

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Designing for service

London Bloomsbury Visual Arts 2017 . xxii, 258p 9781350103429

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