A135992  / A1.3 <br/>
Vavra, Terry G <br/>
       Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001 :2000 certification 
 / 
 .-  Terry G Vavra,  2002 
<br><U>Copy Details:</u><br> Acc. No.: <b>ER1278</b>, Full Call No.: A135992 A1.3,   Item type:  USB/CD/DVD , Location: CARS, <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>