004.068 / T212s
Taylor, Sharon
Service intelligence : improving your bottom line with the power of IT service management
/ Sharon Taylor
.- New Jersey: Prentice Hall, 2012
.- xi, 184p .
ISBN: 9780132692076
Subject Headings:
Computer service industry management;
Information technology management;
Information resources management;
Copy Details:
Acc. No.: A177946, Full Call No.: 004.068 T212s, Item type: Books , Location: General Stacks,
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