658.5036  / SH55S <br/>
Sherman,H. David <br/>
       SERVICE PRODUCTIVITY MANAGEMENT 
 / IMPROVING SERVICE PERFORMANCE USING DATA ENVELOPMENT ANALYSIS (DEA) 
 .-  Springer Science+Business Media Inc., New York,  2006 
 .- xxii,328 . 
<br/>With Cd-Rom, Includes Deafrontier Software 
<br><u>ISBN:</u> 0387332111 
<br/><u>Subject Headings:</u> <br/>Service Industries -- Evaluation;<br/>Data Envelopment Analysis;<br/>Public Administration -- Evaluation;
<br/><U>Author Added Entry: </u><br/>Zhu,Joe;
<br><U>Copy Details:</u><br> Acc. No.: <b>A156170</b>, Full Call No.: 658.5036 SH55S,   Item type:  Books , Location: COMPACT STORAGE (BASEMENT), <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>