658.562  / V47C <br/>
Vavra,Terry G <br/>
       CUSTOMER SATISFACTION MEASUREMENT SIMPLIFIED 
 / A STEP-BY-STEP GUIDE FOR ISQ 9001:CERTIFICATION 
 .-  Asqc Quality Press, Milwankee,  c2002 
 .- xx,307 . 
<br/>Includes With Cd-Rom 
<br><u>ISBN:</u> 0873895002 
<br/><u>Subject Headings:</u> <br/>Consumer Satisfaction -- Statistical Methods;<br/>Questionnaires;<br/>Isq 9000 Series Standards -- Handbooks, Manuals;
<br><U>Copy Details:</u><br> Acc. No.: <b>A135992</b>, Full Call No.: 658.562 V47C,   Item type:  Books , Location: COMPACT STORAGE (BASEMENT), <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>