658.8120954  / B18C2 <br/>
Balachandran,S. <br/>
       CUSTOMER-DRIVEN SERVICES MANAGEMENT 
 / 
 .- 2d. 
 .-  Response Books, New Delhi,  2004 
 .- 304 . 
<br><u>ISBN:</u> 8178293897 
<br/><u>Subject Headings:</u> <br/>Customer Services -- India -- Management;
<br><U>Copy Details:</u><br> Acc. No.: <b>A149118</b>, Full Call No.: 658.8120954 B18C2,   Item type:  Books , Location: General Stacks, <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>