658.812  / H461S <br/>
Heskett,James L.,Sasser,W. Earl <br/>
       THE SERVICE PROFIT CHAIN 
 / HOW LEADING COMPANIES LINK PROFIT AND GROWTH TO LOYALTY, SATISFACTION, AND VALUE 
 .-  Free Press, New York,  1997 
 .- xvii,300 . 
<br><u>ISBN:</u> 0684832569 
<br/><u>Subject Headings:</u> <br/>Customer Services;<br/>Customer Satisfaction;<br/>Employ Loyalty;
<br/><U>Author Added Entry: </u><br/>Schlesinger,Leonard A.;
<br><U>Copy Details:</u><br> Acc. No.: <b>A147237</b>, Full Call No.: 658.812 H461S,   Item type:  Books , Location: General Stacks, <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>