658.812 / H461S
Heskett,James L.,Sasser,W. Earl
THE SERVICE PROFIT CHAIN
/ HOW LEADING COMPANIES LINK PROFIT AND GROWTH TO LOYALTY, SATISFACTION, AND VALUE
.- Free Press, New York, 1997
.- xvii,300 .
ISBN: 0684832569
Subject Headings:
Customer Services;
Customer Satisfaction;
Employ Loyalty;
Author Added Entry:
Schlesinger,Leonard A.;
Copy Details:
Acc. No.: A147237, Full Call No.: 658.812 H461S, Item type: Books , Location: General Stacks,
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