338.40684  / M119 <br/>
Paul Kunst,Jos Lemmink <br/>
       MANAGING SERVICE QUALITY V.3 
 / 
 .-  Paul Chapman Pub., London,  1997 
 .- 184 . 
.- ( Series Quality Management In Services     
<br><u>ISBN:</u> 185396362 3 
<br/><u>Subject Headings:</u> <br/>Service Industries;<br/>Quality Control;
<br/><U>Author Added Entry: </u><br/>Lemmink,Jos;
<br><U>Copy Details:</u><br> Acc. No.: <b>A147462</b>, Full Call No.: 338.40684 M119,   Item type:  Books , Location: COMPACT STORAGE (BASEMENT), <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>