658.812  / SCH58S <br/>
Schneider,Benjamin <br/>
       SERVICE QUALITY 
 / RESEARCH PERSPECTIVES 
 .-  Sage Publications, Thousand Oaks,  2004 
 .- xiii,185 . 
<br><u>ISBN:</u> 0761921478 
<br/><u>Subject Headings:</u> <br/>Customer Services -- Quality Control -- Research;<br/>Customer Services -- Management -- Research;<br/>Customer Satisfaction -- Research;
<br/><U>Author Added Entry: </u><br/>White,Susan S.;
<br><U>Copy Details:</u><br> Acc. No.: <b>A154615</b>, Full Call No.: 658.812 SCH58S,   Item type:  Books , Location: COMPACT STORAGE (BASEMENT), <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>