658.4013  / EN89T <br/>
Ehrlich,Betsi Harris <br/>
       TRANSACTIONAL SIX SIGMA AND LEAN SERVICING 
 / LEVERAGING MANUFACTURING CONCEPTS TO ACHIEVE WORLD-CLASS SERVICE 
 .-  St. Lucie Press, Boca Raton,  2002 
 .- 271 . 
<br><u>ISBN:</u> 1574443259 
<br/><u>Subject Headings:</u> <br/>Service Industries -- Management;<br/>Total Quality Management;
<br><U>Copy Details:</u><br> Acc. No.: <b>A140575</b>, Full Call No.: 658.4013 EN89T,   Item type:  Books , Location: COMPACT STORAGE (BASEMENT), <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>