658.812 / B625M
Blumberg,D F
MANAGING HIGH-TECH SERVICES USING A CRM STRATEGY
/
.- St. Lucie Press, Boca Raton, c2003
.- xv,357 .
ISBN: 1574443461
Subject Headings:
Customer Serives -- Management;
Strategic Planning;
Copy Details:
Acc. No.: A142752, Full Call No.: 658.812 B625M, Item type: Books , Location: COMPACT STORAGE (BASEMENT),
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