658.812  / D952A <br/>
Dutka,Alan <br/>
       AMA HANDBOOK FOR CUSTOMER SATISFACTION 
 / A COMPLETE GUIDE TO RESEARCH , PLANNING & IMPLEMENTATION 
 .-  Ntc Business Books, Chicago,  1994 
 .- viii,231 . 
<br><u>ISBN:</u> 0844234540 
<br/><u>Subject Headings:</u> <br/>Consumer -- Research;<br/>Consumer Satisfaction -- Research;
<br><U>Copy Details:</u><br> Acc. No.: <b>A135993</b>, Full Call No.: 658.812 D952A,   Item type:  Books , Location: COMPACT STORAGE (BASEMENT), <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>