658.812  / H554H2 <br/>
Hill,Nigel <br/>
       HANDBOOK OF CUSTOMER SATISFACTION AND LOYALTY MEASUREMENT 
 / 
 .- 2nd 
 .-  Gower, Aldershot,  2000 
 .- xii,290 . 
<br><u>ISBN:</u> 9780566081941 
<br/><u>Subject Headings:</u> <br/>Consumer Satisfaction -- Evaluation -- Handbook, Manuals, Etc;<br/>Marketing Research -- Handbook, Manuals, Etc;
<br/><U>Author Added Entry: </u><br/>Alexander,Jim;
<br><U>Copy Details:</u><br> Acc. No.: <b>A137067</b>, Full Call No.: 658.812 H554H2,   Item type:  Books , Location: General Stacks, <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>