658.812  / C773C3 <br/>
Cook,Sarah <br/>
       CUSTOMER CARE 
 / HOW TO CREATE AN EFFECTIVE CUSTOMER FOCUS 
 .- 3rd 
 .-  Kogan Page, London,  c2000 
 .- viii,215 . 
<br><u>ISBN:</u> 0749432365 
<br><U>Copy Details:</u><br> Acc. No.: <b>A133544</b>, Full Call No.: 658.812 C773C3,   Item type:  Books , Location: COMPACT STORAGE (BASEMENT), <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>