658.4013 / M969M
Murthy,D. B. N.
MANAGING QUALITY
/ A PRACTICAL GUIDE TO CUSTOMER SATISFACTION
.- Response Books, New Delhi, 1999
.- 226 .
Includes Bibliographical References And Index
ISBN: 0761993061
Subject Headings:
Total Quality Management;
Consumer Satisfaction;
Copy Details:
Acc. No.: A128140, Full Call No.: 658.4013 M969M, Item type: Books , Location: General Stacks,
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