658.51 / SM51B
Smith,Ralph F
BUSINESS PROCESS MANAGEMENT AND THE BALANCED SCORECARD
/ USING PROCESSES AS STRATEGIC DRIVERS
.- John Wiley & Sons Inc., New Jersey, 2007
.- x,227 .
ISBN: 0470047461
Subject Headings:
Workfloww -- Management;
Benchmarketing (Management);
Performance Management;
Copy Details:
Acc. No.: A158633, Full Call No.: 658.51 SM51B, Item type: Books , Location: COMPACT STORAGE (BASEMENT),
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