658  / UN2G <br/>
William J. Glynn,James G. Barnes <br/>
       UNDERSTANDING SERVICES MANAGEMENT 
 / INTEGRATING MARKETING, ORGANISATIONAL BEHAVIOUR, OPERATIONS AND HUMAN RESOURCE MANAGEMENT 
 .-  John Wiley, Chichester,  c1995 
 .- xxvi,485 . 
<br/>Includes Bibliogrphical References And Index 
<br><u>ISBN:</u> 0471960667 
<br/><u>Subject Headings:</u> <br/>Service Industries -- Management;<br/>Customer Services -- Management;<br/>Services Industries -- Marketing;
<br/><U>Author Added Entry: </u><br/>Barnes,James G.;
<br><U>Copy Details:</u><br> Acc. No.: <b>A124781</b>, Full Call No.: 658 UN2G,   Item type:  Books , Location: COMPACT STORAGE (BASEMENT), <br><b>------------------------- --------------------- ------ --------- ------- ------- --------- -------- </b><br>